Our Terms and Conditions

1. Introduction

Kitchen59 OOD (‘Kitchen59’) operates activities in the business of hospitality, which includes offering hotel services, food and beverage facilities and co-working spaces. Kitchen59 is committed to protecting the privacy of all guests who interact with us at any moment during their Kitchen59 experience. We treat all the personal data of our guests with great care and we always act in accordance with the applicable national and international data protection legislation including the General Data Protection Regulation (GDPR).

This privacy statement is designed to fully inform you about our privacy practices including the collection of personal data, how we use it and the rights that exist for you to fully be in control of it. We love to interact with our guests so that we can learn and continue to improve the services we offer to the Kitchen 59 community, which means data is exchanged and used on many occasions including: when you use website forms, make a reservation or visit one of our hotel, food & beverage locations, co-work space.

2. Who we are

This Privacy Statement applies to the processing of personal data by Kitchen59 and more specifically the relevant subsidiary that determines the particular purpose of the personal data that is processed. In practice the data controller will be Kitchen59.

Kitchen59 is a limited liability company registered under the laws of Bulgaria with its statutory seat in Sofia, Bulgaria, and its office at 59, Tsar Boris III, Blvd registered with the Bulgarian Chamber of Commerce under Company ID: 205940200.

3. Changes

We may change this Privacy Statement to reflect changes at any time. The most recent version of the Privacy Statement is reflected by the version date located in the top left of this document. All updates and amendments are effective immediately upon notice, which we may give by posting a revised version of this Privacy Statement on the Website. We encourage you to review this Privacy Statement often to stay informed of changes that may affect you, as your continued use of our services signifies your continuing awareness of this Privacy Statement.

4. What personal data do we collect and why?

The type of data that Kitcen59 collects and what we do with it depends on how it was collected and the type of service you have signed up to enjoy. For example:

If you visit Kitchen59’s website, we use cookies, which we store on your computer, phone or tablet. Cookies are small text files, and we use the information contained in these files for the essential functioning of our sites, non- essential functions to improve user experience, performance / analytics and advertising.

To a large extend cookies concern anonymized data to help us analyze how users use the websites so that Kitchen59 can improve the functionality and the content.

We may use this information for additional purposes depending on the cookie preferences you select in the cookie setting banner, for example to provide relevant offers on other websites you visit via online and third-party advertisements. We may also use this information for remarketing purposes to remind and assist you with potential bookings that were left incomplete.

Subscribing using forms (online and offline)
When you subscribe to a newsletter, event, deal, online or offline you will be requested to provide certain data, which may include name, e-mail, event you’re interested in, residence, city, gender, phone or/and date of birth or/and product preferences.

We use this information to contact you about the relevant topic you have indicated you are interested in. We will only contact you when we believe there is a legitimate interest to do so based on the interest and information you have declared.

We may also use this information to perform marketing activities regarding Kitchen59 more generally. We will only use the information submitted for marketing if you have provided consent for us to do so by most typically ticking the opt-in tick box when submitting the information on the form. You can unsubscribe from marketing e-mails at any time by clicking the unsubscribe link contained in the e-mail.

When you join as a coWork59  member, during the application process you wll provide us datasuch as name, e-mail, telephone, company name and no sensitive data such as payment details or business registration ID.
If you however, would like to register your company address on Kitchen59’s premises we might need to collect some additional information regarding your company.

We will this information to make sure that receive the best experience out of your co-working membership and can enjoy all special offers and updates. We will also use this information to send general marketing e-mails about other Kitchen59 material but only if you have given us consent to do so by clicking the opt-in tick-box when joining as a member. You can unsubscribe from marketing e-mails at any time by clicking the unsubscribe link contained in the e-mail.

When you make a reservation at Talents restaurant
When you make a reservation at Talents or at Rooftop59, you will provide us data, which may include name, e-mail address, reservation details and dietary preferences / allergies.

This information will be used for processing the reservation and to communicate with you about the reservation.

We will also use this information to send general marketing e-mails about other Kitchen59 materiasl but only if you have given us consent to do so by clicking the opt-in tick-box when making the reservation. You can unsubscribe from marketing e-mails at any time by clicking the unsubscribe link contained in the e-mail.

When you make a hotel booking as a hotel guest or short / extended stay guest

When you make a reservation as a hotel guest or a short stay / extended guest at Kitchen59, you will provide us with data, which may include name, your (e-mail) address, your home address, your stay preferences, the dates you are staying with us and your payment details.

This information will be used for processing the hotel booking, billing purposes, complying with legal obligations and to allow us to communicate with you about your booking, including sending surveys to understand how we can improve the service offered.

We will also use this information to send general marketing e-mails about other Kitchen59 news, events and deals but only if you have given us consent to do so by clicking the opt-in tick-box when making the booking. You can unsubscribe from marketing e-mails at any time by clicking the unsubscribe link contained in the e-mail.

When you make a campus booking as a student
When you make a reservation as a semester guest, you will provide us with data, which may include name, your home address, place of birth, nationality, ID/passport number, payment details and a copy of the registration of your university. These details will be used to process the booking, billing purposes, complying with legal obligations and to communication about the reservation, in the event of an emergency and sending surveys to understand how we can improve the services offered.

When you make payments for Kitchen59 services on behalf of guests and contracting parties
When you make payments for services on behalf of Kitchen59 Guests or contracting parties you will provide payment information that will be processed to complete the payment that is due.

When attending Kitchen59 events and using the hotel facilities
When you attend events and make use of the Kitchen59 facilities you may be requested to provide personal data for example using the photobooths in the hotel lobbies.

This information will be used for the processing activity specified when giving the personal data. It may also be used to send general marketing emails about other Kitchen59 news, events and deals but only if you have given us consent to do so by giving consent to receive such information. You can unsubscribe from marketing e-mails at any time by clicking the unsubscribe link contained in the e-mail.

After your Kitchen59 experience
After what we hope is only your first Kitchen59 experience we will continue to store your personal data in a profile that is strictly accessible only by Kitchen59. Should you return to Kitchen59 in the future, we want to be able to offer the best possible service, including the ability to customize your stay based on your previous personal preferences. We will only do this to the extent that we believe we have a legitimate interest to do so which in every case will be to improve the service we can offer to you in the future across all our locations and services.

The data collected may therefore be kept for as long as we believe you may return to Kitchen59 or until you communicate your right to be deleted.

We will also continue to send you marketing e-mails to keep you updated if you have previously giving consent for us to do so and will continue to do so for as long as we believe the content is valid and of interest to you.

You can of course unsubscribe anytime you like by following the link contained in the bottom of the email or contact  info@kitchen59.bg

5. Legal grounds for the processing activities identified

Based on the contractual agreement

• To manage your booking through any of the channels provided to this effect and to process your registration as a Kitchen59 guest (Hotel, Campus, Deli, Restaurant or Rooftop) and for the subsequent business relations with you.
• Managing, maintaining and effectively controlling the relationship resulting from having contracted the Kitchen59 goods or services.
• To proceed to charge the designated amounts in the event of a booking cancellation outside the established time frame, as appropriate.
• To manage guests stay at Kitchen59, in addition to providing the services requested during their visit, which includes, among other aspects, preparation of the visit and dealing with any requests made during your stay. For this purpose, we may request data, such as, hotel room requests, organize directions and to prepare the appropriate food menus. This also includes invoicing and charging for services consumed during your stay.

Based on legal obligations

• Notify the public authorities or regulatory or government bodies in those cases where it is necessary to so under law, local by-laws or in compliance with regulatory requirements.
• Legally obligated by law to collect and process personal data (e.g. maintain a hotel guest night register and maintain fiscal data that is required to comply with national fiscal requirements)

Based on Kitchen59 legitimate interests

• Carry out commercial actions and/or advertising communications through any medium including electronic or equivalent communications relating to goods or services offered by Kitchen59.
• Create profiles based on the personal data available to Kitchen59 to ascertain the goods and services most appropriate to your profile, thus maximizing their results and in this way offering you the best of any goods and services of interest to you.
• To carry out customer satisfaction surveys with the goods and/or services you have contracted to assess your satisfaction so that Kitchen59 can improve its processes and services.
  To manage, process and respond to any possible complaints or claims. It is in the Kitchen59 legitimate interests to maintain the quality of its service and to use the recordings, should it be necessary to protect its legal position in the event of any possible conflict.
• To send operational relevant information about the Kitchen59 product you have purchased or event you have attended.
• To assess what students or employees have entered into a Kitchen59 service agreement as a consequence of a partnership agreement between Kitchen59 and an educational partner or corporate partner.

Based on your explicit consent

• Should you so authorize (typically using an opt-in tick box), Kitchen59 may send marketing material about goods and services other than those that you have contracted or subscribed. Kitchen59 may contact you about relevant good and services after a contractual relationship has ended.
• Should you so authorize on the cookies banner, Kitchen59 may monitor cookies and use that information to advertise products/services that may be of interest to you.
• Should you give consent for Kitchen59 to process your data in a different way that is explained at the time of receiving your consent.

6. Who has access to your personal data?

We handle your personal data discretely and access is strictly limited to Kitchen59 and our third party partners who have a need to know such information to effectively fulfill our contractual obligations towards you, when it is necessary to perform functions you have granted consent for us to do or any other identified legal ground under data protection law such as an identified legitimate interest. For example, if you subscribe to a Kitchen59 service your data will be stored in a thirdparty CRM which will help us optimize your guest journey as much as possibl.e

7. Your rights

We want to make sure that you are fully in control of your personal data. You have multiple rights and we want to ensure they are respected. If you wish to exercise any of the rights listed below, please make your request by sending an e-mail from the email address that you used when signing up for a Kitchen59 service to: privacy@thestudenthotel.com

Please state clearly in the subject heading what type of request you are making including as much detail as you can to assist us complete your request as quickly as possible. Please confirm as a minimum:

• Type of Kitchen59 service you signed up for
• Dates
• Supporting evidence to help identify the correct profile (e.g. booking confirmation)
• We will complete your request within 4 weeks.

Right of access
If you want to know what personal data we have collected and/or processed from you, you can request Kitchen59 to provide an overview. We will provide you with an overview of your personal data that we collect and/or process.

Rectification
If you believe that the personal data that we process is incorrect, inaccurate or incomplete, you may ask us to change or remove such personal data. 

Erasure (‘Right to be forgotten’)
If you want us to remove the personal data we have collected and/or processed from you, you can request Kitchen59 to erase your personal data.

Restriction
Instead of requesting erasure, you may also request us to restrict the way we are processing your personal data if this right to restriction does not conflict with a processing activity that is required for the performance of the contract, required by law and does not outweigh a Kitchen59 legitimate interest.

Portability
If you want to transfer the processed personal data to another controller of your choice, you may request us to provide you with a copy of your personal data in a structured, commonly used, and machine-readable format.

Object
You have always the right to object against the processing of your personal data by Kitchen59. If it concerns a processing activity that requires consent you are always entitled to remove your consent.

Limitations of your rights
When a data subject request is made Kitchen59 will as a standard policy provide this service free of charge, however in exceptional cases Kitchen59 reserves the right to charge a reasonable fee. Data subject requests will only be implemented after the individual making the request has proved their identity, which confirms that they are indeed the subject that the request concerns. This can be achieved by sending the request from the same email address that was used when signing up to a Kitchen59 service.

Finally, in certain situations Kitchen59 may be entitled to legally refuse requests. If Kitchen59 believe there are legitimate grounds that override the interest of the data subjects request, then Kitchen59 may reasonably refuse to fulfill the request. Kitchen59 will always justify in writing why that is the case.

Right to contact the supervisory body
If you believe your data request is not being handled correctly you are entitled to contact the Kitchen59 lead national data supervisory body. The appropriate authority in the Bulgaria is:

8. How do we protect your personal data?

Kitchen59 takes the security of personal data seriously and has implemented the following security measures:

Physical Access Controls: Kitchen59 have taken reasonable measures to prevent physical access, such as security personnel and secured buildings to prevent unauthorized persons from gaining access to Personal Data or have ensured third party partners operating data centres on our behalf are adhering to such controls.

System Access Controls: Kitchen59 have taken reasonable measures to prevent Personal Data from being used without authorization. The controls vary based on the nature of the processing undertaken and may include, among other controls, authentication via passwords and/or two-factor authentication, documented authorization processes and logging of access on several levels.

Data Access Controls: Kitchen59 take reasonable measures to ensure that Personal Data is accessible and manageable only by properly authorized staff; application access rights are established and enforced to ensure that persons entitled to use a system only have access to Personal Data to which they have privilege of access and a companywide policy that Personal Data cannot be read, copied, modified or removed without authorization in the course of processing.

Transmission Controls: Kitchen59 have taken reasonable measures to ensure that it is possible to check and establish to which entities the transfer of Personal Data by means of data transmission facilities is envisaged so Personal Data cannot be read, copied, modified or removed without authorization during electronic transmission or transport.

Input Controls: Kitchen59 have taken reasonable measures to provide that it is possible to check and establish whether and by whom personal data has been entered, modified or removed from a system. Kitchen59 have taken reasonable measures to ensure that (i) the Personal Data is always under Kitchen59 control and (ii) Personal Data is managed by secured transmission.

Logical Separation: Data collected for different Kitchen59 services and purposes is logically segregated separated systems to ensure that personal data that is collected and processed for the particular purpose it was collected for by Kitchen59.

9. Transfer of personal data to other countries

For many of our business purposes we use cloud-based services. Therefore, for technical and organizational reasons, it may be necessary that your personal data is transferred to servers located in other countries outside of the European Economic Area. Kitchen59 have implemented internal processes to ensure that your personal data will only be sent to parties and/or countries with an adequate level of personal data protection.

10. Links to other websites

The Websites may contain links to other websites we do not control. Therefore, we will not be responsible for the content of these websites, nor for the processing of personal data that may occur on these websites.

11. Questions

If you have any questions about this Privacy statement, please email:

info@kitchen59.bg